Frequently Asked Questions (FAQs)

When will I receive my order?

Delivery time depends on the chosen shipping company and the delivery agent. We work with several delivery agents in major cities. Orders typically arrive within 1 to 3 days after the order is placed and confirmed.

Is international shipping available?

Currently, our partnered shipping companies only deliver within the country, covering a selection of cities listed on our Shipping Information page.

If you wish to request international delivery, please contact our store team via WhatsApp to get product weight details and pricing through international shipping agents who are not yet listed on our store.

What if the product has a manufacturing defect?

Please refer to our Return Policy to understand the terms of returns and exchanges.

If a manufacturing defect is confirmed and a return is agreed upon, the customer will only bear the shipping and reshipping costs, while the product cost will not be charged, as per the return policy.

Can I get a discount for bulk orders?

Yes, we offer bulk order delivery and discounts ranging from 10% to 20% on select products.

For more information on available quantities and discounts, please reach out to us directly via the Contact Us page.